333e Privacy Policy

333e collects various types of information from its users. This information comes from two main sources — information provided directly by the user, and information collected automatically.

1.1 Directly Provided Information

When you create an account on 333e or use our services, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Documents required for identity verification
• Any information provided when contacting our support team

1.2 Automatically Collected Information

When you browse our site or use the app, certain information is collected automatically through technical means:

• IP address and device type
• Browser and operating system information
• Referral source and page navigation history
• Session duration and activity logs
• Information collected through cookies and similar tracking technologies

333e uses your information only for specific and legitimate purposes. We never collect information unnecessarily and we do not sell it to third parties.

2.1 Service Delivery and Operation

We use your information to create and manage your account, process transactions, provide bonuses and promotions, and ensure gaming services run smoothly.

2.2 Identity Verification and Security

We verify identity to prevent fraud, counter money laundering, and ensure responsible gaming. This is also part of our legal obligations.

2.3 Customer Service and Communication

We use your contact information to assist you through our 24/7 live chat support and by email at [email protected].

2.4 Service Improvement

By analyzing user experience, we continuously improve our platform, game selection, and payment processes.

2.5 Legal Compliance

We retain necessary information to comply with applicable laws, regulations, and instructions from regulatory authorities.

333e does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Provider Partners: With payment processors (bKash, Nagad, Rocket, Upay and bank partners), technology service providers, and fraud detection agencies — only the minimum information necessary to operate the service.
• Legal Obligations: We may be legally required to disclose information in response to a court order, government directive, or a valid request from an investigating authority.
• Business Restructuring: In the event of a company merger or acquisition, information may be transferred to the new management authority, though the same privacy protection rules will continue to apply.
• With Your Consent: Information may be shared with another party based on your explicit permission.

Any third-party partners we work with are contractually bound to keep information confidential and may not use it for their own purposes.

333e treats the protection of your information as its highest priority. We use industry-standard technologies and processes to keep your data secure.

4.1 Technical Safeguards

• SSL/TLS Encryption — all data transmissions are encrypted
• Server-side encryption — stored data is protected
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

4.2 Organizational Safeguards

• Staff access to data is strictly limited and controlled
• Regular staff training on data protection
• A defined plan for responding to data breaches

While we take every possible security measure, it is not possible to guarantee 100% security for data transmitted over the internet. Please keep your account password confidential and avoid logging in on unsecured networks.

333e uses cookies and similar technologies to improve its service quality and personalize your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, for security, and for the core functions of the site. Disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember your preferences and settings, such as language selection and display preferences.
• Analytics Cookies: Used to understand which parts of the site are used most — this information helps us improve our services.

5.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause some 333e services to not work correctly.

333e retains your information only for as long as necessary. The retention period is determined based on the type and purpose of the data:

• Account information: for the duration the account is active, and for a specified period after closure as required by law.
• Transaction records: retained for the period stipulated under financial regulations.
• Identity verification documents: for the period required to meet legal obligations.
• Analytics data: generally for a short period in anonymized form.
• Support communication records: for a limited time after the issue is resolved.

Once the retention period ends, data is securely deleted or anonymized.

333e believes every user should have control over their own information. We therefore provide you with the following rights:

7.1 Right to Access Information

If you want to know what information we hold about you, please contact our support team. We will provide you with a copy of your data.

7.2 Right to Correct Information

If any information in your account is incorrect or outdated, you may request that it be corrected.

7.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the use of your information for optional purposes such as marketing communications.

7.5 How to Exercise Your Rights

333e is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor's information has been collected by mistake, we will delete it immediately and close the associated account.

If you believe a minor is using our platform, please inform us at [email protected].

The 333e platform may integrate services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers have their own privacy policies, and information collected through their services is subject to those policies.

333e is not responsible for the privacy practices of third-party services. However, we work only with trusted, quality partners.

333e may revise and update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be changed accordingly.

For significant changes, we will notify you via your registered email or through a notice on the platform. Continuing to use the service after a policy change means you are considered to have agreed to the updated policy.

We therefore recommend that you review this page regularly.

If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our data protection team will give your matter careful consideration.